Terms & Conditions
Terms and Conditions
Onaero Bay Holiday Park Policies and Conditions
Booking and Payments:
A deposit of 25% is required on confirmation of booking.
Full payment to be made at the time of checking in.
Changes in Reservation Term:
Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability. Early departure prior, or late arrival to the reserved date, no refund will be made.
Registration:
All parties must register at reception and not occupy any site until they have been checked in.
Arrival time: 2.00 pm at the earliest. Early Check In time to be arranged with management prior to your arrival.
Departure time: 10.00 am at the latest. Site must be vacated by this time. Late check out to be arranged with management prior to your arrival.
Caravans/Motorhomes: All Caravans or Motorhomes must have a current electrical warrant of fitness. This is your responsibility, and electricity supply will be refused if conditions are not met.
Toilets: Chemical toilets must be emptied in the Dump Station.
Tents: Electricity can only be connected through an approved transformer or RCD lead.
Sites: Sites are to accommodate a caravan/motorhome and awning and 1 vehicle, or 1 family tent (or 2 x 2-person tents) and 1 vehicle only. There are to be no extra tents on sites with caravans/motorhomes, awnings, or additional vehicles.
Speed: Speed within the domain area is 10 kph. Always drive with care, there are lots of children around.
Visitors:
The registered guest is responsible for the behavior of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any associated costs relating to inappropriate behavior resulting in loss of income to the park, will be charged to the registered guest. Visitors are to vacate the campground by 9.00 pm or camp fees may apply.
Camp Facilities:
These are for PAYING CAMP GUESTS ONLY. This does not include day visitors. A visitor charge equal to a site fee will apply if visitors use camp facilities. The use of all facilities by children must be under adult supervision.
Boats/Cars:
The washing of boats/cars and the flushing of boat motors is not permitted within the camp. Anyone found doing so, will be fined $200.00 per time.
Fridges/Freezers:
Please do not place alcohol, fish, or fish bait in the kitchen fridges or freezers. Food must be clearly labelled with name and departure date. Food is left in fridges and freezers at your own risk.
Bait Freezer: Located in the west block (beach side) laundry. It must be clearly labelled with name and departure date. Bait is left in this freezer at your own risk.
Damage:
Any damage to camp property will be charged to guests, including damage caused by their visitors. The management will not be responsible for any loss, theft or damage of any guest’s property.
Fire Evacuation:
Please take the time to read the procedure signage located in communal areas.
Fires/Fireworks:
Open fires within the Domain and on the beach/river are PROHIBITED AT ALL TIMES. This includes braziers, citronella torches, fireworks, charcoal and wood BBQ’s. BBQ’s must be electric or gas.
Behaviour/Noise:
A good standard of behaviour is expected at all times.
No excessive drinking, parties, or loud music is permitted.
Complete quiet between 10.00 pm and 8.00 am
Privacy Policy
This park is managed by the Belgravia Group and adheres to the Belgravia Group Privacy Policy including communication and marketing, which can be accessed in full here: https://www.belgraviagroup.com.au/privacy-policy/
Cancellation Policy:
Cancellations outside of seven days of arrival will incur a $20.00 cancellation fee.
Cancellations within seven days of arrival will result in forfeiture of total payment.
We do not refund weather related cancellations.